100% remote
Work from anywhere in Australia with a reliable internet connection.
Remote role • Australia wide
Build your career working from home
Join our Australian customer support team in a remote, permanent, full-time role.
Annual base salary
AUD 91,000+ superannuation
Permanent full-time • Paid monthlyWe never ask candidates for payment at any stage of recruitment.
Benefits
What we offer our support team
Clear, contractual benefits — set out here exactly as they appear in your employment agreement.
Flexible working hours
Rostered shifts agreed in advance, with flexibility where operationally possible.
Paid training
Your onboarding and training are fully paid from your first day.
Laptop and headset provided
We ship company-owned equipment to your home address before you start.
Internet and home office allowance
A contribution towards your internet and home workspace costs.
Performance bonus
An additional bonus tied to published quality and service measures.
Permanent full-time employment
An ongoing contract under Australian employment law.
Superannuation contributions
Employer contributions paid to your chosen complying super fund.
Grow with us
A career path, not just a job
Development is planned from day one and reviewed openly with your leader.
Structured, paid onboarding
A guided first fortnight covering systems, tone of voice and our service standards.
30, 60 and 90-day plan
Written objectives at each milestone so you always know what good looks like.
Coaching and reviews
Fortnightly coaching with your team lead and formal performance reviews.
Internal promotion
Open roles are advertised internally first wherever we can fill them from the team.
Career path
- Step 1
Customer Support Specialist
- Step 2
Senior Specialist
- Step 3
Team Lead
- Step 4
Operations Manager
Job details
Customer Support Specialist (remote, Australia)
Permanent, full-time, 38 hours per week. Reports to a Customer Support Team Lead.
Role overview
You are the first point of contact for our Australian customers. You take ownership of each enquiry, resolve it accurately and leave the customer confident in our service. The role is fully remote and worked from your home within Australia.
Daily responsibilities
- Respond to customer enquiries by email, live chat and phone within agreed service levels.
- Investigate account, billing and product questions using our internal systems.
- Record accurate case notes and escalate complex matters to the right team.
- Follow up on open cases until the customer has a clear outcome.
- Contribute improvements to help articles and internal knowledge guides.
Required communication skills
- Clear written English with accurate spelling, grammar and punctuation.
- A calm, courteous phone manner and active listening.
- Ability to explain technical steps in plain language.
- Patience and empathy when customers are frustrated.
Customer service experience (preferred)
Previous experience in contact centre, retail, hospitality or service desk work is well regarded, but not essential. We provide full paid training, and we welcome applicants changing careers.
Authorisation to work in Australia (mandatory)
You must be an Australian citizen or permanent resident, or hold a visa with unlimited work rights in Australia, and be residing in Australia. Work rights are confirmed through the Australian Government VEVO service.
Availability requirements
Our support hours are 7:00 am to 9:00 pm AEST, Monday to Saturday. You will be rostered 38 hours per week across that window, with your roster published at least two weeks in advance. Occasional Saturday shifts are shared across the team.
Salary and working conditions
AUD 91,000 per year plus superannuation, paid monthly. Employment is permanent full-time under the National Employment Standards, including paid annual leave and personal/carer's leave, with a six-month probation period.
Equipment and remote work expectations
We supply a laptop and headset. You provide a quiet, private workspace and a broadband connection with a minimum 25 Mbps download and 5 Mbps upload. Company equipment is used for work purposes only and returned if your employment ends.
A secure, ongoing position
AUD 91,000 + superannuation
Permanent • Full-time • Fully remote within Australia
Hiring process
A transparent process, start to finish
Every stage is listed below so you know exactly what to expect and when.
- 1
Application submission
You complete the online application form on this page.
- 2
Identity and address documents
Straight after applying you upload your identity document, a selfie holding it, and proof of address on a secure page. These are required to verify you and to dispatch your laptop and headset.
- 3
Initial application review
Our recruitment team reviews your application against the role requirements.
- 4
Interview
A video interview with a Customer Support Team Lead.
- 5
Conditional job offer
A written offer, conditional on identity and work-rights checks.
- 6
Employment contract
You receive and sign your permanent full-time contract.
- 7
Equipment delivery and paid onboarding
Your laptop and headset arrive, then your paid onboarding begins.
Your documents are used only to verify your identity and right to work and to deliver company equipment to your address. Verification requires no payment, and submitting documents does not guarantee employment. Your files are encrypted and visible only to authorised administrators.
Apply
Apply for the Customer Support Specialist role
It takes about ten minutes. Read our Privacy Collection Notice before you submit.